Support Review
Some digital transactions require a manual evaluation before they can be processed through our trusted mediation framework. Learn how the Support Review process works.
When is a Review Required?
Your transaction will be flagged for Support Review if it falls into one of these conditional categories:
- Complex SaaS and Codebase Transfers: Where assessing the completeness of the intellectual property requires technical documentation review.
- Social Media Properties: Accounts or channels (like YouTube, TikTok, Facebook) where platform-specific terms of service or multi-stage ownership transfers complicate verification.
- High-Value Consultancies: Long-term freelance or agency contracts requiring customized milestone mediation.
The Review Process
Step 1: Contact Us. Reach out to our support team with a detailed description of the proposed transaction.
Step 2: Documentation Assessment. We will ask for proof of ownership, clear terms of delivery, and any relevant platform constraints.
Step 3: Eligibility Decision. Within 24-48 hours, we will either approve the transaction for our mediation process, request modifications to the terms to make it verifiable, or decline the transaction if it poses an unmanageable risk.
Need Help?
Our support team is available 24/7 to assist with your transaction.